Cancelling a booking
| When you cancel | Refund |
|---|---|
| More than 48 hours before your start date | 100% of the amount paid |
| Within 48 hours of your start date, before the ad goes live | 90% of the amount paid (10% covers scheduling and payment charges) |
| After the campaign has gone live | No refund for the remaining days, except when we fail to deliver (see below) |
| Banner design add-on, once our designer has started | Not refundable; refunded in full if work has not started |
When we cannot deliver
- If your ad does not appear on the booked pages for a full day for reasons within our control, you choose: we extend the campaign by the missed days, or refund those days in proportion to the price paid.
- If our review rejects your banner and you decide not to send a revised one, we refund the full amount.
- If we cancel a booking for any reason not caused by you, we refund the full amount.
How to request a cancellation or refund
Email ads@theheadlineupdate.com from the address used for the booking, with your booking reference (it starts with “AD-”), or call +91 9876543210 during office hours. We confirm the refund amount in writing.
How long refunds take
We approve or decline a refund request within 2 working days. Approved refunds are sent to the original payment method and normally reach you within 5–7 working days, depending on your bank. UPI refunds are often faster; card refunds can take up to one billing cycle to show on your statement.
Failed or duplicate payments
If money was debited but your booking was not confirmed, the payment gateway reverses it automatically, usually within 5–7 working days. If you were charged twice for the same booking, we refund the extra payment in full. Contact us with the transaction reference if a reversal does not arrive.
Refund method
Refunds are made only to the original payment method. We do not pay refunds in cash or to a different account.
Contact
The Headline Update Media
B-42, Second Floor, Sector 63, Noida, Gautam Buddh Nagar, Uttar Pradesh 201301, India
Email: contact@theheadlineupdate.com Phone: +91 9876543210
Grievance Officer: Nandini Rao, grievance@theheadlineupdate.com, +91 98765 43210