How Banks Can Nail the Handoff from Chatbots to Human Agents
As a customer reports an issue to a bank’s chatbot, it becomes clear that resolving the problem is beyond the bot’s capabilities. The customer is transferred to a human agent—only to find themselves rehashing everything they have already discussed with the chatbot. This is a common source of frustration in the digital banking experience.
While […]
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Story file
- Section
- Business
- Topics
- AI & gadgets
- First reported by
- Paymentsjournal
- Reporter
- wesley grant
- Published
- Thursday, 15 October 2026, 6:30 pm IST
- Coverage
- One outlet so far
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